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trivago

User Support Operator

trivago

Full-time Customer Support Expat Philippines (Naga City)

Job Description

Provide top-notch support by answering user requests via Email and Help Center requests using our CRM tool, Zendesk, and our translation tools. Explore and understand issues faced by users, collaborating cross-functionally to find solutions. Improve trivago’s products by reporting and helping fix issues or bugs reported by users. Gather, categorize, and channel user feedback to relevant teams. Must have exceptional proficiency in English (minimum C2), organizational skills, and a commitment to user experience. Previous hospitality or customer service experience a plus.

Skills & Keywords

Customer Support English User Experience CRM Zendesk Visa Support Relocation Assistance Germany On-site

Perks & Benefits

Visa support
Relocation package
Interest-free newcomer loan
Free language classes
Self-determined vacation
Flexible working hours
2 WFH days weekly
Remote work abroad option
Free nanny assistance
On-campus kids room
Canteen lunch budget
Complimentary snacks and drinks
On-site gym and sports classes
Ergonomic desks

Apply Now

Apply Now

Job Type

Full-time · Expat

Location

Philippines · Naga City

Posted

June 24, 2025 (6 days ago)

Views

5

Expires

July 24, 2025

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