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User Support Operator

trivago

Full-time Customer Support

Remote

Slovenia (Postojna)

Job Description

When travelers search for hotels, trivago aims to be the obvious choice by comparing prices from major booking sites. In Düsseldorf, trivago offers a dynamic environment for growth, innovation, and collaboration. The User Support Operator is the first contact for users, providing high-quality support via email and help center requests using Zendesk and translation tools. The role involves investigating user issues, collaborating with teams, improving products, gathering feedback, and running operational initiatives. Fluent English (C2) and great communication skills are essential. Previous hospitality or customer service experience is a plus. Remote work with flexible hours, 2 WFH days weekly, and 20 days remote abroad options are offered, along with extensive development and relocation support.

Skills & Keywords

Customer Support Zendesk User Experience Remote

Perks & Benefits

Relocation support and package

Visa support

Interest-free newcomer loan

Free language classes

Flexible working hours

2 Work From Home days weekly

20 days remote work abroad

Personalized coaching

Workshops and educational meetups

Free online learning courses

Fully-equipped campus library

Daily canteen budget

Gym and sports classes

On-campus kids room

Inclusive and international environment

Apply Now

Job Type

Full-time · Remote

Location

Slovenia · Postojna

Posted

June 24, 2025 (1 week ago)

Views

Expires

July 24, 2025

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