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trivago

User Support Operator

trivago

Full-time Customer Support Remote Malta (Mellieħa)

Job Description

trivago seeks a fluent English-speaking User Support Operator to be the first point of contact for users. Responsibilities include providing user support via email and help center using Zendesk, understanding user issues, collaborating internally to find solutions, improving products by reporting issues, gathering user feedback, and coordinating initiatives to enhance operations. Candidates should have exceptional written and verbal English skills (C2), solid organizational skills, sociability, and user-centric communication skills. Hospitality or customer service experience is a plus. Benefits include visa support, relocation package, flexible working hours, remote days, and wellness perks.

Skills & Keywords

Customer Support User Support Remote English CRM Zendesk

Perks & Benefits

Visa support
Relocation package
Interest-free newcomer loan
Free language classes
Flexible working hours
2 work from home days weekly
Remote work abroad option
On-campus kids room
Free canteen budget
On-site gym and sports classes

Apply Now

Apply Now

Job Type

Full-time Β· Remote

Location

Malta · Mellieħa

Posted

June 24, 2025 (1 week ago)

Views

6

Expires

July 24, 2025

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