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User Support Operator

trivago

Full-time Customer Support

Remote

Germany (Düsseldorf)

Job Description

As a User Support Operator at trivago, you are the first point of contact for users reaching out via email and help center. You provide top-notch support, explore issues, collaborate with internal and external stakeholders, help improve products, and gather user feedback. The role requires fluency in English, strong communication skills, empathy, and a passion for user experience. Benefits include personalized coaching, visa and relocation support, flexible working hours with remote options, and access to multiple wellness and family support programs in Düsseldorf.

Skills & Keywords

User Support Customer Service English CRM Zendesk Remote

Perks & Benefits

Personalized coaching

Visa support and relocation package

Flexible working hours

2 days WFH weekly

Work remotely 20 days abroad

On-campus kids room

Free language classes

Free onsite gym and sports classes

Daily canteen budget

Apply Now

Job Type

Full-time · Remote

Location

Germany · Düsseldorf

Posted

June 24, 2025 (1 week ago)

Views

Expires

July 24, 2025

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