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User Support Operator

trivago

Full-time Customer Support

Remote

Germany (Rostock)

Job Description

First point of contact for users via email and help center, using Zendesk and translation tools. Responsible for troubleshooting user issues, collaborating with stakeholders, reporting bugs, gathering user feedback, and coordinating operational improvements. Requires exceptional English proficiency (C2), proactive and sociable personality, strong organizational skills, and commitment to user experience.

Skills & Keywords

User Support Customer Service Remote CRM Zendesk

Perks & Benefits

Personalized coaching

Work visa support

Relocation package

Flexible working hours

Work from home 2 days weekly

Remote work abroad 20 days

Kids room and nanny assistance

Gym and sports classes

Apply Now

Job Type

Full-time · Remote

Location

Germany · Rostock

Posted

June 24, 2025 (2 weeks ago)

Views

Expires

July 24, 2025

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