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User Support Operator

trivago

Full-time Customer Support

Remote

Germany (Heidelberg)

Job Description

Join trivago’s User Support team as the first point of contact for users globally. Provide support via email and help center using Zendesk, collaborate with stakeholders to resolve issues, improve product quality, and gather user feedback. Work in a dynamic, international environment embracing continuous development. Fluent English (C2) is essential. Previous hospitality or customer service experience and additional languages are a plus. Enjoy benefits such as flexible hours, remote work options, relocation support, and a vibrant office culture in Düsseldorf.

Skills & Keywords

User Support Customer Service CRM Zendesk English C2 Remote Flexible hours

Perks & Benefits

Personalized coaching and workshops

Relocation support and visa assistance

Flexible working hours and 2 WFH days weekly

Remote work for 20 days abroad per year

Free language classes

On-campus kids room and nanny assistance

Canteen budget, on-site gym and snacks

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Job Type

Full-time · Remote

Location

Germany · Heidelberg

Posted

June 24, 2025 (2 weeks ago)

Views

Expires

July 24, 2025

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