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User Support Operator

trivago

Full-time Customer Support

Remote

Germany (Mannheim)

Job Description

trivago seeks a fluent English-speaking User Support Operator to provide top-notch support to over 120 million monthly users via email and help center. Responsibilities include collaborating with stakeholders to resolve user issues, improving product quality by reporting bugs, and running initiatives to enhance operations. The role requires excellent communication skills, empathy for users, and organizational abilities. Benefits include visa support, flexible working, remote days abroad, coaching, and a supportive office environment.

Skills & Keywords

Customer Support English CRM Zendesk Remote User Experience

Perks & Benefits

Visa support and relocation package

Flexible working hours and remote work (2 WFH days weekly, 20 days abroad)

Personalized coaching and workshops

Free language classes

On-campus kids room and nanny assistance

Office gym and daily canteen budget

Apply Now

Job Type

Full-time · Remote

Location

Germany · Mannheim

Posted

June 24, 2025 (2 weeks ago)

Views

Expires

July 24, 2025

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