User Support Operator

When travelers are searching for a hotel, we want the obvious choice to be trivago! By comparing prices from major booking sites, we’re making it easy for people to find hotels they want at a price they’ll love. In the lively city of Düsseldorf, we seize opportunities to learn everyday, innovate, and make an enduring mark on the travel industry. A career at trivago is a journey designed for people who crave continuous development and want to thrive in a high-performing team. Here you will find those who aren’t afraid of change but rather embrace it, turning every challenge into a pathway for growth. Join trivago, work with a great team, and grow with us! Provide top-notch support by answering user requests via Email and Help Center requests using our CRM tool, Zendesk, and our translation tools. Explore and understand issues faced by our users, finding solutions by collaborating with different stakeholders within and outside trivago. Improve trivago’s products by investigating, reporting, and helping to fix issues or bugs reported by users. Gather, categorize, and channel user feedback to relevant teams. Run and coordinate various initiatives aimed at improving our operations and processes.