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User Support Operator

trivago

Full-time Customer Support

Remote

Spain (Lugo)

Job Description

Provide top-notch user support by answering requests via email and Help Center using Zendesk and other tools. Investigate user issues and collaborate with stakeholders to find solutions. Help improve products by reporting and fixing bugs, gathering user feedback, and coordinating initiatives to enhance operations and user experience. Requires excellent English communication, organizational skills, and passion for user experience. Previous hospitality or customer service experience and additional language skills are a plus. The position supports remote work with flexible hours and benefits including visa support and relocation.

Skills & Keywords

Customer Support Zendesk User Experience CRM Remote English C2

Perks & Benefits

Visa support and relocation package

Flexible working hours

2 work from home days weekly

20 days remote work abroad

Personalized coaching and development

On-site gym and meals on office days

Inclusive environment

Apply Now

Job Type

Full-time · Remote

Location

Spain · Lugo

Posted

June 24, 2025 (2 weeks ago)

Views

Expires

July 24, 2025

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