Department of Home Affairs Global Service Centre
+61 2 6196 0196Embassy and consulates say they cannot answer visa, immigration, customs or citizenship questions. Call the Global Service Centre.
Consular Emergency Centre
+61 2 6261 3305From anywhere in the world. Within Australia: 1300 555 135. Canberra centre, not a local after-hours number unless the post says its phone connects through.
Consular assistanceAvailableSmartraveller Consular Services Charter: contact the nearest Australian embassy, high commission or consulate, or the 24-hour Consular Emergency Centre.
PassportAvailableAppointment requiredIn-person passport services are by appointment only. The locations page says to book on the embassy passport pages.
Emergency travel documentNot statedNot stated separately from passport services on the official page checked.
NotarialAvailableThe US locations page says the embassy and consulates provide notarial services.
VisaHandled elsewhereThe embassy and consulates cannot provide visa information. Enquiries go to the Department of Home Affairs, Global Service Centre +61 2 6196 0196.
Serves citizens in 2 countries
US
United StatesPrimary missionMid-Atlantic and Southeastern US: Alabama, Delaware, District of Columbia, Florida, Georgia, Kentucky, Maryland, Mississippi, North Carolina, South Carolina, Tennessee, Virginia and West Virginia.
DFAT index routes the US Virgin Islands to the embassy in Washington. The embassy locations page instead assigns the US Virgin Islands to the Consulate-General in New York. Both routes are shown.
Hours Monday to Friday 8.30am to 5.00pm. The locations page still showed an undated notice of telephone maintenance on 28 February–3 March when checked on 30 September 2026. Tom Pearce is Minister-Counsellor (Management) and Consul-General; he is not the head of mission. Passport mail from Guam and the Northern Mariana Islands is accepted in Washington, while the DFAT index routes those territories to Honolulu.